Privacy Policy

Operated by 15042062 Canada Inc.  ·  Effective Date: March 15, 2026  ·  Last Updated: March 15, 2026

1. Introduction

PickUp Pro is a mobile application owned and operated by 15042062 Canada Inc., a corporation incorporated under the laws of Canada ("PickUp Pro," "we," "us," or "our").

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use the PickUp Pro application (the "App" or "Service"). It also explains your privacy rights and how applicable law protects you.

By downloading, registering for, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the App.

2. Definitions

• Account – A unique account created for you to access the Service.
• Company – 15042062 Canada Inc., referred to as "PickUp Pro," "we," "us," or "our" in this Policy.
• Device – Any smartphone, tablet, or other hardware used to access the App.
• Personal Data – Information that relates to an identified or identifiable individual.
• Service – The PickUp Pro mobile application and any associated services.
• Service Provider – Any third party that processes data on our behalf (e.g., payment processors, cloud hosting, analytics providers).
• Usage Data – Data collected automatically during use of the App.
• You / Your – The individual accessing or using the App.

3. Information We Collect

3.1 Personal Data You Provide

When you register and use the App, we may collect:

• Full name
• Email address
• Phone number (used for account authentication via SMS verification)
• Profile information, including preferred playing position and sport preferences
• Content you submit, including in-app chat messages, conduct reports, and ratings you provide about other players

3.2 Payment Information

When you register for a game or add a payment method, payment data is collected and processed by Stripe, our third-party payment processor. PickUp Pro does not store your full card number. We retain only the last four digits of your card, card brand, and expiry date for display purposes. By providing payment information, you are also subject to Stripe's Privacy Policy.

3.3 Usage Data

We automatically collect certain information when you use the App, including:

• Device identifiers and device type (iOS or Android)
• Operating system version
• App version
• Screens visited and features used
• Session timestamps and duration
• Crash logs and diagnostic data
• IP address

3.4 Location Data

If you grant permission, we may collect your approximate or precise location to help you discover nearby games. You may revoke location permission at any time through your device settings. Revoking location access may limit certain features of the App.

3.5 Communications Data

We collect data related to your communications through the App, including:

• In-game and direct chat messages
• Support requests and feedback submitted to us
• SMS messages sent as part of game notifications (these are transactional only)

3.6 Firebase Cloud Messaging (FCM) Tokens

To deliver push notifications, we collect and store your device's FCM token issued by Firebase (Google). This token is used solely for sending game-related push notifications and is not shared with third parties for advertising purposes.

3.7 Referral Data

If you use or share a referral code, we collect information about referral relationships between users in order to apply program bonuses.

4. How We Collect Your Information

We collect information through:

• Account registration and profile updates
• Game registration and payment actions taken in the App
• In-app interactions, including chat, ratings, and feedback submissions
• Automatic data collection when you use the App (Usage Data)
• Firebase Authentication (for phone number verification)
• Push notification infrastructure (Firebase Cloud Messaging)
• Stripe (for payment processing)
• Your opt-in to SMS and push notifications

5. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account
• To facilitate game registration, payment processing, and refund issuance
• To operate the in-app wallet and loyalty/rewards program
• To send transactional SMS notifications related to game confirmations, updates, and cancellations
• To send push notifications about game activity, credits, referrals, ratings, and other account events
• To enable in-app chat and direct messaging features
• To display your player profile, ratings, and conduct record to other users where applicable
• To process referral program relationships and award loyalty points
• To respond to your support requests and inquiries
• To monitor and improve App performance, fix bugs, and analyze usage patterns
• To detect and prevent fraud, abuse, or violations of our Terms and Conditions
• To comply with legal obligations
• To evaluate or carry out business transfers, mergers, or acquisitions

6. Sharing of Your Information

We do not sell or rent your personal data to third parties for marketing purposes.

We may share your information in the following circumstances:

• Service Providers – We share data with trusted third-party vendors who assist us in operating the App, including Stripe (payment processing), Firebase/Google (authentication, push notifications, and cloud infrastructure), and hosting providers. These parties are contractually obligated to protect your data and use it only for the services they provide to us.
• Other Users – Certain profile information (such as your display name, player rating, and conduct record) is visible to other users of the App as part of the game participation experience.
• Legal or Regulatory Authorities – We may disclose your information when required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers – In the event of a merger, acquisition, restructuring, or sale of assets involving 15042062 Canada Inc., your personal data may be transferred to the successor entity. We will provide notice of any such transfer where required by law.
• With Your Consent – For any other purpose you explicitly authorize.

7. SMS and Push Notification Communications

SMS: When you schedule or join a game through PickUp Pro, you may receive SMS messages related to game confirmations, cancellations, reminders, and important updates. These messages are strictly transactional and are required to provide the Service. We do not share, sell, or rent your phone number to third parties for marketing purposes.

SMS opt-out: Reply STOP to any SMS message to stop receiving messages. Reply HELP for assistance. Message and data rates from your carrier may apply. Message frequency varies.

Push Notifications: We send push notifications for game activity, wallet and credit updates, referral rewards, ratings, and other account events. You may manage push notification preferences through your device settings or within the App. Disabling transactional notifications may limit certain App features.

8. Data Retention

We retain your Personal Data for as long as your account remains active and as necessary to:

• Provide the Service and maintain your account
• Comply with applicable legal obligations
• Resolve disputes and enforce our agreements

Usage Data and diagnostic logs may be retained for a longer period for analytics, security, and performance purposes.

If you delete your account, your personal data will be deleted or anonymized, except where retention is required by law or legitimate business necessity (such as transaction records for financial compliance).

9. Security of Your Data

We use industry-standard security measures to protect your personal information, including HTTPS encryption for data in transit, access controls, and secure infrastructure. Payment data is handled entirely by Stripe and is subject to PCI-DSS compliance standards.

No method of electronic storage or transmission is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. Use of the Service is at your own risk.

10. Transfer of Data

Your information may be processed and stored on servers located outside your province or country of residence. By using the App, you consent to the transfer of your data to these locations. We take appropriate steps to ensure your data is treated securely and in accordance with this Privacy Policy.

11. Your Privacy Rights

Subject to applicable Canadian privacy law (including PIPEDA and applicable provincial legislation), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal retention obligations
• Withdraw consent to certain data processing activities
• Opt out of non-essential communications
• Request information about how your data is used or shared

To exercise any of these rights, please contact us at support@thepickuppro.app. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

12. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us at support@thepickuppro.app and we will take steps to delete that information promptly.

13. Third-Party Services

The App integrates with the following third-party services, each of which has its own privacy policy:

• Stripe – Payment processing (stripe.com/privacy)
• Firebase / Google – Authentication, push notifications, and cloud infrastructure (firebase.google.com/support/privacy)

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.

The App may also contain links to external websites not operated by us. We are not responsible for the content or privacy practices of those sites.

14. Cookies and Tracking Technologies

The App may use local storage, device identifiers, and similar technologies to:

• Maintain your authenticated session
• Store your preferences
• Analyze usage patterns and improve App performance

These technologies do not track you across other apps or websites for advertising purposes. You may clear stored data through your device settings, though doing so may affect App functionality.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. For material changes, we will provide notice through the App or by email where practicable.

Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PickUp Pro — Operated by 15042062 Canada Inc.
Email: support@thepickuppro.app
Website: www.thepickuppro.app